How Can We Help?
- Are your devices pre-configured, or do I need to set them up myself?
- Can I add multiple services to my account?
- Can I reactivate my account after cancellation?
- Can I take my internet connection with me?
- Can I transfer my account to another person?
- Can I use a hotspot device as a replacement for home internet?
- Do hotspot or wireless home internet devices require a SIM card?
- Do I need to sign a contract?
Billing
- Are there any hidden costs I should know about?
- Can I download my payment history for business or tax purposes?
- Can I pay my bill in advance?
- Can I request a temporary service suspension for vacation?
- Do I have to pay an activation fee?
- Do I need to pay for the device upfront, or can it be included in my monthly bill?
- How do I cancel my automatic payment?
- How do I change my plan?
- Can I keep my current mobile phone number?
- Can I use hotspot internet for streaming and gaming?
- Can I use my hotspot or wireless home internet service outside the country?
- Can I use my service while traveling?
- Do you offer 5G Mobile Phone Service?
- Do you offer support for VPN connections with your internet service?
- Do you throttle speeds during peak usage times?
- Do your services have data limits?
Devices
- Can I set up guest access for my wireless home internet?
- Can I stream in 4K with your modems or routers?
- Can I upgrade my hotspot or wireless home internet equipment?
- Can I use my hotspot device while charging?
- Can I use my own router with the wireless home internet service?
- Do your devices support or work with my smart devices?
- How can I check how much data I'm using?
- How do I secure my Wi-Fi network on the router or hotspot?
Policies
- Are there any penalties for terminating my service early?
- Can I continue using my device if I cancel the service?
- Can I get a full refund if I decide not to continue my service?
- Do you have a fair usage policy for unlimited data plans?
- Do you offer refunds for downtime or outages?
- Is there a fee for canceling?
- What happens if I don’t return the device after canceling my service?
- What if the service doesn't work where I live?
- Can I modify or cancel my order after placing it?
- Can I place an order even if I don’t have an account?
- Can I place an order for a Hotspot device if I already have an existing internet service provider?
- Can I place an order over the phone?
- Do I need to create an account before ordering?
- How do I check the status of my order?
- How do I place an order for hotspot internet or wireless home internet service?
- How long does it take to process and ship an order?
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